Accountability
Accountability is at the center of productive and admired organizations. These organizations have seen a return on their culture (ROC). Yet, the lack of accountability is prevalent throughout most organizations. These organizations typically only deliver a third of their potential because of the lack of clarity around accountability at all levels of the organization. This practical workshop focuses on closing the accountability gap by creating a consistent, strategic approach toward accountability. It integrates both organizational and individual accountability at all levels of the organization through implementing a solid and executable accountability strategy. Using best-practices processes and tools, participants apply the strategic accountability framework to a real life accountability gap they are facing.
As a result of this training, you will be able to:
- Learn ways to develop your own accountability skills and help others strengthen their accountability skills, increasing both personal responsibility and organizational accountability.
- Develop a consistent, sustainable and executable accountability strategy on both an individual and organizational levels, ensuring clear expectations and practices.
- Utilize a variety of tools and processes to assist in your accountability efforts, increasing overall efficiency and effectiveness.
- Incorporate accountability techniques on both a strategic and tactical level, improving job performance.
- Implement a comprehensive approach and solutions toward real life accountability gaps, resulting in empowerment and higher productivity.
Change
Whatever change an organization is experiencing -- a new direction, competitive landscape, technology or leadership -- superb execution becomes the measure of how well an organization is performing. The key ingredient to successful execution is focused energy – employees staying centered on making the change happen. However, extensive research clearly indicates that during times of change, energy disperses. Individuals can become overwhelmed or disengaged, putting their energy on hold.
This dynamic presentation explores how to mobilize the energy of the organization by developing strategies for maintaining or restoring the energy of the people within the organization. Employees will feel engaged and motivated by learning how to more effectively lead themselves through change by gauging their energy level and energy of those around them.
Communication
Communication is a two-way street. However, if you are not strategic in how you communicate, you can end up on a one-way, dead-end street. This interactive workshop helps you develop effective strategies to give you the winning edge when communicating with others. You will take an assessment, engage in a variety of techniques and develop a plan that will help you communicate with more clarity and influence. You will learn how to use communication as a vehicle to achieve the results you desire for yourself and with others.
As a result of this training, you will be able to:
- Utilize proactive language and accountability guidelines to more effectively interact with others.
- Assess your communication style and determine the appropriate strategies to relate with others.
- Recognize others’ differing opinions, viewpoints and perspectives as helpful when seeking solutions.
- Apply relationship building and networking skills techniques to improve your influence.
- Increase your performance by seeking synergistic outcomes with others.
- Implement a communication plan to achieve the results you desire.
Customer Service
Why is customer service so important? Customers don’t distinguish between you and the organization that you work for. Your contact with the customer shapes their service experience. You are a customer every day, and though you may not keep a laundry list of the skills and techniques that exemplify great service, you know it when you see it. You know how great service makes you feel; you know what it looks like. And, you know when you are not getting great service!
This interactive workshop will help you to recognize what your customers expect from you and help you to enhance their service experience – which will result in higher levels of satisfaction.
As a result of this training, you will be able to:
- Describe the customer service model and how it relates to your job.
- Explain customer service expectations in order to improve customer perceptions.
- Increase customer loyalty by effectively handling different scenarios.
- Identify your effectiveness with customer service skills and improve communications with customers, managers, and co-workers.
- List specific accountable service values and integrate them into your work more effectively.
- Increase accountability by taking more ownership and responsibility.
- Build a personalized customer service action plan to demonstrate customer satisfaction.
Diversity & Global Teams
This workshop introduces participants to a wide variety of conceptual frameworks and practical tools and techniques in order to effectively manage in a global economy. Participants will develop both the mindset and skill set to recognize, reconcile and leverage the differences inherent in the workplace. Topics examined included Human Resource and Managerial diversity strategies, diversity in communication, cross cultural-intelligence, managing a multigenerational workforces and diversity in teams.
As a result of this training, you will be able to:
- Define how perceptions impact our perspective on diversity.
- Positively impact bottom-line results by leveraging the diversity of your organization.
- Manage team diversity.
- Develop cross-cultural skills.
- Examine communication variations based on culture.
- Motivate a multigenerational workforce.
Influencing Without Authority
How do you influence people who are outside the boundaries of your direct authority? Discover how to identify, analyze, expand and strengthen your informal span of influence so you can better persuade and negotiate upward, downward and laterally to get the job done!
Through an examination of the skills and characteristics of influential people, you’ll come away with an understanding of the source of informal power and the dynamics of influence.
As a result of this training, you will be able to:
- Understand the differences between influence and authority.
- Develop, use and sustain influence.
- Establish trust, credibility and rapport.
- Work across organizational lines to get the job done.
Job Search
Either we got IT or we don’t when it comes to that “perfect” job. Many of us are searching for IT – that next job that will bring us both financial security and fulfillment to our lives. To find IT, job searchers need to standout from others. The little things that successful job searchers do differently equal big results. In this session, we’ll take a look at little things you can do differently with three important job search strategies – interviewing, networking and accountability.
As a result of this training, you will be able to:
- Establish a STAR-studded system for ensuring accountability.
- Become a STAR using behavioral interviewing techniques.
- Turn networking contacts into STAR partners.
Leadership
If you could be on the receiving end of your own leadership style, how do you think you’d answer the question, “Would I follow me?” Despite the use of feedback instruments, most people in leadership positions are unaware of how those they lead really see them. How your team perceives you is crucial. Through demonstration and discussion of one’s leadership behavior and results in two different situations – first as a newly appointed leader and then five years later – you will explore the effectiveness of your own leadership qualities and approaches.
As a result of this training, you will be able to:
- Describe the impact of leadership behavior on the success of a work group.
- Identify key qualities of effective leaders.
- Develop the flexibility to move into a mode of situational leadership.
- Enhance your own leadership style to take you and your entire work team in the direction you want to go.
- Clarify and communicate your leadership philosophy.
Peformance Management
Knowing how to maximize your employees’ potential is an essential skill you need to thrive in your work. This course provides you with a wide variety of tools and techniques to enhance your employees’ talent through orienting, training and coaching. You will develop both the mindset and skill set to leverage the strengths of your direct reports through a comprehensive performance management process. The process will help you create a talent profile, set effective performance goals, and build the performance climate your employees’ need to achieve stellar results.
As a result of this training, you will be able to:
- Implement a thorough performance management process.
- Establish goals, standards, and measurements and manage performance against those goals.
- Assure that an orientation plan and resources to support professional development plans is provided for your direct reports.
- Conduct planning, feedback, coaching and performance reviews.
- Provide regular coaching and on-the-job training to improve performance.
Real Power
The Real Power Model consists of six stages of power created by Janet Hagberg. The stages are cumulative, with each building upon the other. According to this model you re-experience the stages at various times in your life and work. This workshop explores the six stages of power and how you can deepen your experience of them to enhance personal and professional satisfaction.
According to this model, as you develop you move from stages of external power to stages of internal power.
External:
Internal:
Spirit in the Workplace - Engaged Workforce
There is a growing recognition even among the hardest-driving companies that they pay a price for not engaging and empowering their employees. A disengaged workplace can manifest itself in low morale, high turnover, burnout, frequent stress-related illness, and rising absenteeism. According to the Gallup Organization, “disengaged” or “actively disengaged” employees which make up 64% of the workforce, could cost organizations overall up to $355 billion a year! The smartest organizations – and employees – are revitalizing their workplaces to become inspirational and accountable environments. When employees are empowered, they become fully engaged in the work and committed to the organization. As a result, the possibility for organizations to produce greater productivity and profits significantly increases. In this highly participative workshop, you will learn about different strategies and resources as well as the measurable results and bottom-line impacts for creating a vibrant place to work. It integrates the Inspired Workplace Competencies™, an assessment tool that helps assess, develop and evaluate the 12 competencies – knowledge, skills and convictions – needed to become fully inspired in work/life.
As a result of this training, you will be able to:
- Integrate the components of an inspired workplace on both an individual and organizational level, strengthening commitment and accountability.
- Assess effectiveness with the Inspired Workplace Competencies™ and discover ways to build them into the culture, improving job performance and satisfaction.
- Develop effective strategies for engaging employees, resulting in empowerment and improved morale.
- Create collaborative working relationships, ensuring effective communication and less stress.
Spirit in the Workplace - Spiritual Intelligence (SQ)
There are many types of intelligence that measure our capacity – emotional intelligence, multiple intelligences and now spiritual intelligence (SQ). This program studies SQ, considered the most fundamental intelligence. The journey of connecting with your SQ includes learning more about spirit in the workplace and engaging in experiences like the Spirit in Work/Life CompetenciesÔ, which provides you with a whole-life framework. You will learn how weaving together the interconnectedness of your inner and outer work/life brings you more meaning, releases passion and taps into your full potential.
As a result of this training, you will be able to:
- Define what spiritual intelligence (SQ) is and why it’s considered the most fundamental intelligence.
- Use a model for developing and assessing your current level of SQ.
- Discover your essence to more clearly identify what gives you life and brings you meaning.
- Analyze case studies of individuals and organizations successfully engaging in spirit in the workplace and increasing their SQ.
- Utilize tools like the 12 Spirit in Work/Life CompetenciesÔ to create a whole-life framework.
- Feel a greater sense connection to others and commitment to your priorities.
- Implement ractical approaches for living a more aligned and whole work/life.
Stress Management
There is growing recognition that organizations pay a price for overworking and disengaging their employees. A disengaged workplace can manifest itself in low morale, high turnover, burnout, frequent stress-related illness, and rising absenteeism as employees feel “overwhelmed,” “used up,” and “burned out.”
This interactive workshop revitalizes employees by helping them more effectively manage stress. It discusses how stress can ultimately impact our performance and productivity through the excessive pressures and expectations that our jobs demand. It focuses on how to identify factors that contribute to stress at work and how to control as well as minimize the effects of stress. By effectively identifying and addressing the major causes of job stress, you can dramatically minimize its impact on the workplace.
As a result of this training, you will be able to:
- Recognize symptoms of workplace stress and how they impact you.
- Apply techniques to help you more effectively cope with stress.
- Implement guidelines and planning principles to help you more efficiently manage daily work.
- Increase your performance by utilizing the power of focused attention to reduce workplace pressures and interferences.
- Assess your stress level using an energy continuum to determine the appropriate strategies to become re-engaged.
- Use a variety of quick energy relievers and stress busters whenever needed on the job.
Teambuilding - High Performing Teams
As a result of this training, you will be able to:
- Understand key components for team effectiveness (vision, roles, expectations, values, strengths).
- Know how to best communicate with team members utilizing critical communication skills.
- Describe individual thinking and personality styles and how to most effectively work with others who have different styles.
- Determine individual conflict management styles and techniques for dealing with conflict within the team.
- Explain steps needed for team consensus decision making and problem solving techniques.
- Summarize the findings from the training into a Stability team charter for ongoing effectiveness.
Teambuilding - Success Partners
Success requires building an effective “dream” team invested in helping you succeed. This program combines networking and relationship building techniques into a structured process. It is based off the mastermind principle; create a mastermind of partners and cultivate a strong alliance dedicated to your success. You will connect with five key partners: accountability partner, support network, resource groups, guidance developers and personal board of directors. You will also create a strategy for selecting and cultivating your success partners. These partnerships, combined with the program’s practical tools, helps you become a star in your work/life.
As a result of this training, you will be able to:
- Get along more effectively with others by enriching relationships and expanding your network.
- Develop each part of your mastermind with more depth and breadth.
- Collaborate with your mastermind in a synergistic manner to release more energy and passion in your work/life.
- Build a strong community for yourself by forming and connecting with your dream team.
- Strengthen your commitment to achieve what’s most important to you by surrounding yourself with a supportive and customized team.
- Increase your productivity by tapping into the talented and strategic partnerships you’ve developed.
Work-Life Balance & Beyond
Is it really possible to achieve work-life balance? With all the demands that we encounter at work and home on a daily basis, it is more difficult than ever to strive for balance in our busy lives. While it's unrealistic to think that we can achieve balance all of the time, there are some great resources that this workshop addresses that will help you more successfully achieve a daily balance. This interactive and introspective workshop focuses on six-step, systematic process for living an integrated life. You will personally apply this process during the workshop and leave with valuable tools for achieving success beyond the workshop.
As a result of this workshop, you will be able to:
- Assess your current approach, skills and values as it relates to work-life balance (step 1)
- Identify and prioritize your work-life roles to help you better plan for and schedule your priorities (step 2)
- Determine key tools for bringing you more personal/professional satisfaction (step 3)
- Design your work-life balance plan by setting SMART goals (step 4)
- Implement your plan through proven accountability techniques (step 5)
- Celebrate your success as you effectively achieve more balance (step 6)